Privacy Policy

1. Who We Are

DiscountCha (“we”, “us”, or “our”) helps you discover, track, and redeem merchant offers and loyalty benefits. We act as the data controller for the personal data described in this policy.

2. Information We Collect

We collect personal information that you voluntarily provide when creating an account or interacting with DiscountCha. This may include:

• Contact details such as your name, email address and phone number
• Account credentials and profile information
• Marketing preferences and saved merchant interests

We also collect certain information automatically when you use the app:

• Usage data, including the pages you visit, offers you view, and features you use
• Device and technical data such as IP address, device identifiers, browser type, and approximate location
• Interaction data, including when you favourite offers, share links, or redeem a merchant promotion

We may also receive information about you from merchants and partners when you redeem an offer, and from publicly available sources where legally permitted.

3. How We Use Information

We use the information we collect to:

• Provide, operate and maintain our services
• Personalise your experience and surface relevant offers
• Verify your account, secure the service, and prevent fraudulent activity
• Process redemptions, reminders, and communications you request
• Send product updates, support messages, and marketing (when permitted)
• Develop analytics and insights to improve DiscountCha
• Comply with legal and regulatory obligations

4. Legal Bases for Processing (UK & EU GDPR)

When the UK GDPR or EU GDPR applies, we rely on the following legal bases:

• Contractual necessity: to provide the services you request and manage your account.
• Legitimate interests: to improve our services, prevent misuse, and communicate relevant offers, provided your rights do not override those interests.
• Consent: when you opt in to marketing communications or non-essential cookies.
• Legal obligations: to meet regulatory or law enforcement requirements.

5. How We Share Information

We may share your information with:

• Service providers that host our infrastructure, deliver communications, provide analytics, or support customer service.
• Merchants and partners when you engage with or redeem their offers, limited to the details necessary to facilitate the promotion.
• Professional advisors, auditors, and authorities when required to comply with legal obligations or to protect our rights.
• Potential acquirers or investors in connection with a corporate transaction, subject to confidentiality.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to recognise you and analyse how you use the service. For more details, please review our Cookie Policy. You can manage your cookie preferences through your browser or device settings.

7. International Data Transfers

We store data in the United Kingdom and may transfer it to service providers located in other countries. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect your information.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law. When we no longer need data, we delete or anonymise it.

9. Security

We implement administrative, technical, and physical safeguards designed to protect your information. However, no online service can be completely secure, so we cannot guarantee absolute security.

10. Your Rights

You may request access to, correction of, or deletion of your personal information. You may also object to or request restriction of certain processing, ask for data portability, withdraw consent, or lodge a complaint with your local supervisory authority.

To exercise these rights, contact us at privacy@discountcha.com. We may ask for additional information to verify your identity.

11. Children

DiscountCha is not directed to individuals under 18, and we do not knowingly collect personal data from children. If we learn that we have collected such data, we will delete it promptly.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have questions about this policy or our data practices, contact us at info@discountcha.com.